Outsources Email, Chat and Voice customer support: Effective Customer Interactions
In order to make online shoppers delighted, the most important aspect is to make their buying experience as smooth as possible. You need to provide customer service support so that they are happy with you. We will handle all of your customers’ email, chat and voice request 24/7 and 365 days a year.
Verve AmazonListingServices can take charge of the services that you need to make multi-channel customer service effective for your business. The various services that are offered include the following: email help desk, live chat and telephone support. Our team trained on the various requirements of Amazon like the Service Level Achievements or SLAs, policies, products and industry vertical to ensure that your customer will get the type of support they need. We will be in charge of responding to your different customers’ needs.
Outsources Email, Chat and Voice customer support: Effective Customer Interactions
We will make sure that all of your customers will get the same efficient services that they require. We will handle all of your customers’ emails, chat and voice requests 24/7 and 365 days a year. We will take charge of their special requests and get to know the process of the orders available. The support services you can expect from us are the following:
- Chat and e-mail support
- Customer support solutions
- Payment reminder e-mails and follow up e-mails
- Deal closing support
- Research regarding products and all details about the products
- Delivery information and status about various products being shipped
We make an effort to research the products that you are selling and how your current structure can work with what clients are searching for. We have amazing teams that will ensure that the email, chat and voice support offered are consistent and branded. We can assign a project manager who will be in charge of the day to day program operations.
We make sure that our support teams have all the right skills and knowledge that are needed in order to handle your business effectively. We will maintain all the infrastructure needed to handle this. The following are covered:
- Operational Systems
- Internal Network
- Telephony
Exceptional Support Service and Customer Interaction Now Available for Your Amazon Store
These are some of the things that you can expect:
- You can expect a complete customer life cycle management as a merchant of Amazon.
- Verve AmazonListingServices already has experience in handling the services from Amazon in other countries like Amazon USA, France and Germany to name a few.
- Real time performance
- Consistent data monitoring
- Live reporting and management
- Data security and protection
- Operations center is open 24/7
- Services are customized on your needs.